Cultural norms vary between North America and Asia. Because of these cultural differences, misunderstandings can arise when professionals from China and the U.S. communicate.
Getting comfortable with the Chinese way of doing things takes time and experience but there are a few things that those new to the culture can keep in mind to make transactions go more smoothly.
Hierarchy and formality
When corresponding with Chinese professionals, address them using their titles and last names. Using appropriate titles such as Mr., Mrs. or Dr. is advisable until invited to use first names. Doing so demonstrates respect for their hierarchical structure and contributes to a positive professional rapport.
Non-verbal cues
Be attentive to body language, facial expressions and gestures. Most Chinese consider eye contact respectful, but prolonging it can appear confrontational. Showing the soles of the feet to another person or whistling are also offensive. Avoid winking or shrugging the shoulders because these gestures do not have clear meanings in China.
Relationships
Building relationships over time is a cornerstone of Chinese business culture. In China, rushing into business discussions without establishing a personal connection is impolite. Invest time in small talk, showing genuine interest in their culture and background. These conversations pave the way for more productive and harmonious business interactions.
Clear and explicit language
While Chinese professionals use an indirect approach to express what they want, they appreciate clarity and explicitness when you talk to them. Avoid vague language and ensure that your messages are straightforward. However, they may view you as blunt or rude if you state the main point before conversing politely about neutral topics such as the weather.
Dignity
Maintaining dignity is important to most Chinese. Avoid public criticism or confrontation, as it may cause embarrassment and damage relationships. Instead, provide constructive feedback to preserve the individual’s reputation and maintain harmony within the professional relationship.
Successful communication with Chinese business professionals involves embracing their cultural norms and adapting your approach. It also requires humility and a willingness to learn from your mistakes.